IS EVERYTHING ON SUSTAINABLE-SUPPLY CRUELTY FREE?
Yes, we take animal welfare and the environment very seriously. None of our products were tested on animals.
IS EVERYTHING ON SUSTAINABLE-SUPPLY SUSTAINABLE?
Yes. We conduct the needed research to source the best sustainable materials. Though we are aware that every product makes some impact on the environment, we strive to minimize it. Our mission is to make the world a little greener.
DO YOU SHIP WORLDWIDE?
Yes. We are on a mission to make it easier for you to reduce your impact on the planet, no matter where you are! We have warehouses in Europe, Asia, Australia, and USA that help us reduce shipping time and the shipment's impact on the environment.
HOW LONG WILL MY ORDER TAKE TO DELIVER?
Your order will take up to 10-14 days to arrive at your doorstep once your order is dispatched . You will receive tracking information of your parcel by email between 1 to 7 business days of ordering.
Please note delivery times may vary according to your country’s custom restrictions (we wish this does not happen).
WHERE IS MY ORDER?
You will receive an email with tracking information once your order is dispatched. This can take between 1 to 7 business days after we receive your order.
HOW DO I TRACK MY PARCEL?
You can track your parcel via the email we sent you. Clicking ‘Track my order’ in the email will take you straight to the parcel tracking page where the location of your parcel is updated from dispatch to delivery.
WHAT SHOULD I DO IF MY TRACKING IS STUCK
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you can not find out anything, contact our Customer Service department by sending an email to firstname.lastname@example.org and provide your shipping address again.
Step 3: If the items have arrived at your destination country - they are with local post of your country and most likely at your nearest post office. In an event of loss of merchandise while the items have arrived at destination country, we will not be responsible.
Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US$5. Do ensure you update us via email with the correct and complete address as soon as you can.
WHERE WILL MY ORDER BE SHIPPED FROM?
In order to reduce the shipment's environmental impact, we have fulfillment centers across the globe in Asia, Europe, USA and Australia. Your order will most likely be shipped from the closest fulfillment center. However, we cannot guarantee as some items may be missing from some fulfillment centers.
WHAT ARE MY PAYMENT OPTIONS?
We accept payments by Paypal, Visa, Mastercard, and American Express.
HOW SECURE IS YOUR SITE?
Sustainable Supply™ processes payments using the iCount payment gateway. iCount is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by iCount to prevent fraud.
CAN I AMEND MY ORDER?
We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point you will be unable to make amendments to your order.
CAN I RETURN OR EXCHANGE AN ITEM?
Yes, in some cases. You can read our full refund policy here.
WHAT IF I RECEIVED A FAULTY ITEM?
We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through Contact Us tab.
As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website and include the details of the issue along with photo (if applicable). If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.
WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?
Please contact us immediately if you noticed that your shipping details are incorrect.
Note that we are unable to allow any amendments once your parcel has been dispatched.